COMPUTER TELEPHONY: THE MARRIAGE OF PROVEN TECHNOLOGIES
| Today, most organizations would find it
inconceivable to operate withoutcomputers or telephones. In the course of a day, employees
typically switch back and forthfrom one technology to the other, and in many offices,
computer and telephone networksoperate side by side. But we've hardly tapped the potential of each of these technologies. Integratingcomputers and telephones increases the power of each system many times over, creating anarray of powerful new tools that can be used to enhance productivity, improve customersatisfaction, and provide a competitive edge. Computer telephony allows you to automate and add intelligence to many telephonetasks. For instance, when you're not available, callers can instruct your computer to faxthem specific information like order forms or data sheets, maintaining the flow of helpfulinformation that's essential for successful organizations. The computer-telephone link also allows the telephone to access data directlyfrom your computer. Telephone systems with Caller ID can send that number to yourcomputer's database. When you pick up the telephone, essential information about yourcaller appears instantly on the screen. You're ready for your conversation. And you'vesaved valuable time. The number of computer telephony applications is growing rapidly, offering thepotential to integrate all you communications systems, from pagers to e-mail to voicemail, into one, seamless solution. The first step in realizing the productivity gains fromcomputer-telephony is installing a reliable, easy-to-use, digital, expandable platform,and that's the perfect description of Comdial's DXP. |